App / Mobile
b99 cast collects only the account and payment data needed to keep your wallet connected and your sessions running across devices. This policy explains what we hold, how we use it, and the choices you have — subject to your local law and eligible region.
When you open an account, we collect the registration details you submit — name, email address, and the mobile number linked to your wallet. If you transact via bKash, Rocket, or Bank Transfer, we record the transaction reference and amount to reconcile your account balance. We do not store your full bKash PIN or Rocket passcode; those remain between you and your payment provider. Browsing data — pages visited, session duration, device type — is collected through standard cookies and server logs to keep the lobby loading correctly on your phone. We do not sell this data to third parties. We share it only where required to process your transaction, resolve a dispute you raise with us, or comply with a lawful request from an authority in a jurisdiction where we operate. Retention periods follow the applicable rules of the region you access the platform from; you can ask us to confirm the retention window that applies to your account. Access to and use of this platform is subject to your local law and eligible regions. If local regulation restricts your use, those rules take precedence over anything stated here.
This policy applies to data collected directly through b99 cast — your account registration, wallet activity, and in-lobby behaviour. It does not govern data held by third-party services you connect to separately, and it does not extend to pages outside this domain. Understanding the boundary helps you know exactly who to contact when a question comes up.
Login events, device type, session timestamps and account settings changes are covered by this policy. We hold these records to support account security and to respond if you report an access problem from your phone or browser.
Transaction references tied to bKash, Rocket, or Bank Transfer deposits and withdrawals fall inside this policy. We use them to reconcile your wallet balance and to answer a query you raise about a specific transfer.
Cookies and server logs that track lobby navigation, game-category views and device behaviour are covered here. You can adjust cookie preferences through your browser settings; doing so may affect how lobby pages load on your device.
Payment providers such as bKash and Rocket, game content studios and any external links you follow operate under their own privacy terms. Once you leave this domain or hand data directly to a provider, this policy does not apply to what that provider does with it.
You have several concrete options available to you at any point. First, you can request a copy of the personal data we hold against your account — send the request through the support route listed on this page and we will confirm what records exist. Second, if your registered details are wrong — a mobile number you no longer use, or an email address you want updated — you can correct them directly in the account settings section while signed in. Third, you can ask us to clarify what data is retained and for how long, particularly if you want to understand how a past bKash or Rocket transaction is stored. Fourth, if you believe data we hold is inaccurate or should be removed, you can raise that as a formal question through our contact form; we will review and respond. Availability of any specific data right depends on local law and the eligible region you access the platform from.
Submit a data access request via the contact form. We confirm what personal and transaction data we hold for your account, including payment references from bKash, Rocket, or Bank Transfer activity.
Open the account settings page while signed in to update your registered mobile number or email. Changes take effect on your next login and apply to future transaction references stored against your profile.
If you want to know how long a specific record is kept, ask through our support channel. Retention periods are set by the rules applicable to the region from which you access the platform, and we can clarify the window that applies to you.
Where local law gives you the right to request deletion, use the contact form to raise it. We review each request against our legal obligations before confirming what can be removed and what must be kept for compliance reasons.
If you have a question about how your data is handled, or want to exercise any of the rights described above, the routes below are the ones we actively monitor. Use the channel that works best from your device. We do not publish response time commitments here, but each route is checked by the team responsible for account and policy queries. Access and eligibility for support depend on your local law and region.
Open the Contact page on b99 cast and submit your query with your registered email address. This is the primary route for data access requests and correction queries tied to your account.
If a live chat option is visible in your signed-in account area, you can raise a policy question there directly. Have your registered mobile number to hand so the support team can locate your account records quickly.
For written policy queries, use the email address published in the Help or Contact section of the site. Send from the email address registered to your account so we can match your request to the correct record.
Keeping your account data contained and accurate is a core operational requirement, not an afterthought. We apply access controls so that only the functions that need a specific record can read it — your Rocket transaction reference is not visible to parts of the system that handle lobby content, for example. Cookies that are not essential to account function can be blocked through your browser without removing your ability to log in. If this policy changes in a way that affects your rights, we will update the version date shown at the top of this page and, where appropriate, notify you through your registered contact details. How and when such changes apply depends on local law and eligible regions.
Internal access to your account data is limited to the functions that need it. Payment references from bKash or Bank Transfer are readable only by the reconciliation process — not by unrelated site components.
Non-essential cookies can be turned off in your browser settings at any time. Essential session cookies are required to keep you signed in across pages; all others are optional and do not affect your account balance or transaction history.
The version date at the top of this page changes whenever the policy is updated. Check it if you want to know whether anything has changed since you last reviewed it. Continued use after an update signals acceptance where local law permits.
We keep personal and transaction data only as long as required by the rules of the region you access the platform from. Once the retention period lapses, records are either deleted or anonymised. You can ask us to confirm the period for your account.
The answers below cover the practical questions that come up when you want to understand what data b99 cast holds, how payment details are stored, and what steps are open to you. If your question is not here, use the contact form or email route listed in the support section above.
No. When you make a payment through bKash or Rocket, the PIN or passcode is handled entirely by that payment provider. We only receive and store the transaction reference and amount to reconcile your account wallet — your credentials never reach our system.
Submit a data access request through the Contact page on b99 cast using the email address registered to your account. We will confirm which records we hold — including payment history and login data — subject to the rules applicable in your region.
Yes. Sign in to your account and go to account settings to update your registered mobile number. This is the number associated with your bKash or Rocket wallet, so keep it current to avoid a mismatch when a transaction reference is verified.
Access is restricted internally. Only the reconciliation process that matches your deposit to your account wallet can read those references. They are not visible to lobby or content components, and we do not share them with third parties except where legally required.
We retain records for the period required by the rules of the region from which you accessed the platform. After that window closes, data is deleted or anonymised. If you want to know the specific period that applies to your account, contact us via the form on this page.
Yes. The same policy covers your data whether you use a mobile browser or a desktop. Session cookies, login events and transaction references are recorded the same way regardless of device. Cookie preferences set in your mobile browser apply to that browser's sessions specifically.