App / Mobile
These terms set out the rules that apply when you open an account with b99 cast and use any part of the platform — lobby, wallet, or support. Access and eligibility depend on your local law and the region you are in; please read through before you proceed.
By creating an account on b99 cast or continuing to use the platform after a published update, you confirm that you have read and accepted the current version of these terms. They apply to every action you take on the platform: browsing the lobby, placing a game round, submitting a wallet deposit via bKash or Rocket, completing a Bank Transfer, and contacting support. If any part of these terms conflicts with a specific information notice or game-room rule, the specific notice takes precedence for that scope only. These terms do not override local law. Where the law in your region restricts or prohibits online gaming activity, those local rules apply regardless of anything written here. You are responsible for checking whether your use of the platform is lawful where you are located. b99 cast does not represent that access is permitted in every jurisdiction — availability depends on local law and eligible regions. We update these terms when our services change or when legal requirements make an update necessary. We publish the revised version on this page with a notice in your account dashboard. Continuing to use the platform after the notice period counts as acceptance. If you do not accept a revision, you may close your account by contacting support before the effective date.
These terms define the boundaries of the agreement between you and b99 cast. Some areas fall clearly inside their scope; others sit outside it. Understanding the line helps you know where to look when a question comes up about your account, a transaction, the content you access, or a service run by a third party.
Rules about creating, verifying and maintaining your account are fully covered here. This includes login credentials, device continuity across mobile and browser sessions, and your responsibility to keep account details accurate and up to date.
Deposits and withdrawals processed through bKash, Rocket, or Bank Transfer fall under these terms. The transaction limits, verification steps and wallet linkage instructions shown inside your account apply alongside these terms — they are part of the same agreement.
Game content supplied by PlayStar, Spadegaming, JDB and Joker is available in the lobby subject to these terms. We do not warrant uninterrupted availability of any specific title; game rooms may be taken offline for maintenance without advance notice.
Payment processors, network providers and any external links you follow from our pages are outside our control. Their own terms and privacy policies govern your interaction with them. We are not liable for how those services operate or any data they collect independently.
These terms are not only obligations — they also spell out what you can do. You have the right to review your transaction history directly inside your signed-in account area; every deposit and withdrawal processed through bKash, Rocket, or Bank Transfer appears there with a reference number and status. If you spot an error — a wrong amount, a duplicate entry, or a payment that did not credit — you can raise it through our support route and we will investigate. You also have the right to correct personal details on your account profile: name, contact number, and linked wallet identifiers can be updated by following the fields shown in the account settings section. Where a change requires verification, the instructions for that step are shown in the same screen. If you want to understand how a specific rule applies to your situation, you can write to us and ask — we will respond to the specific question you raise rather than returning a copy of this page.
Your signed-in account area holds a full log of deposits, withdrawals and game-round activity. Each entry carries a reference number you can quote when raising a question with support.
Update your name, phone number or linked wallet identifier in the account settings section. Steps that require identity verification show the required documents inline — follow the fields as displayed.
If a bKash, Rocket or Bank Transfer transaction shows an incorrect status, contact support with the reference number and the date. We investigate and respond to the specific record you name.
You can write to us with a specific question about how a clause applies to your account. We answer the question you asked — we do not redirect you to a generic copy of these terms.
If you have a question about how these terms apply to your account, a transaction processed through bKash, Rocket or Bank Transfer, or a change you want to make to your details, the routes below are the ones we actively monitor. Use the channel that suits your query type — for account and transaction questions, include your account reference so we can locate the record without asking for it again.
Open the chat widget from the signed-in account page to raise a terms or account question in real time. Mention the relevant section or transaction reference at the start.
Send a written query to our support address listed on the contact page. Include your registered phone number and any transaction reference so we can match your message to your account record.
The help section inside your signed-in account area contains published guidance on common terms questions, wallet linkage steps and how to read your transaction log.
We keep this policy current and publish changes in your account dashboard before they take effect. If you have a concern about how your data or account is being handled, the contact routes on the support section of this page are the right starting point.
Account data — including your linked bKash or Rocket number and Bank Transfer details — is held to process your transactions and maintain your account record. We do not share it with unrelated third parties. The full data handling policy is published separately.
We use session cookies to keep you logged in across your mobile browser and desktop without requiring a fresh login each visit. You can manage cookie preferences through your browser settings; disabling them may affect how the account page loads.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, use the account recovery option shown on the login page or contact support immediately with your registered number. We do not ask for your password through any support channel.
To request a change to data we hold, or to close your account, contact us through live chat or email before the effective date of any terms update you do not accept. We process closure requests in line with the steps shown in the account settings area.
These questions come up most often when someone is reviewing the terms for the first time or after a policy update notice appears in their account.
Yes. Every transaction you process through bKash, Rocket or Bank Transfer falls within the scope of these terms. The specific limits and verification steps for each method are shown in your account wallet section and form part of the same agreement.
We publish a notice in your account dashboard before any revision takes effect. The updated version also appears on this page with the effective date. Continuing to use the platform after that date means you accept the revised terms.
Access depends on your local law and the region you are in. These terms do not override local legal restrictions. You are responsible for confirming that your use is lawful where you are located before opening or continuing to use an account.
Open your transaction log in the signed-in account area and note the reference number and date of the entry. Then contact support through live chat or email with those details. We investigate the specific record rather than asking you to resubmit the payment.
Third-party services — including external payment processors and any linked sites — operate under their own terms and policies. b99 cast is not liable for how those services handle your data or process payments outside the wallet steps shown in your account.
Contact us through live chat or email before the revision's effective date and request account closure. The steps for processing the closure are shown in your account settings area. Outstanding wallet balances will be handled in line with the withdrawal process visible there.